FAQ
Q: HOW CAN I GET HELP?
A: Please click here to be taken to our contact page.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We accept Visa, MasterCard, Discover, American Express, and Paypal.
Q: WHAT IS YOUR SHIPPING POLICY?
A: We offer free shipping to the USA from both our New Jersey and Los Angeles warehouses. Once your order is fulfilled, tracking numbers are promptly emailed to you for easy monitoring.
Q: WHAT'S YOUR WARRANTY POLICY?
A: We've got you covered with a one-year warranty from the date of purchase on all products against manufacturer defects. We also have after-sales customer service to solve all installation problems for you. Please note that warranties are non-transferable and only apply to the original purchaser.
Q: WHAT'S YOUR RETURN POLICY?
A: We provide warranty service and support return and exchange. For specific refund details, please check our return policy or contact online customer service.
Q: HOW CAN I TRACK MY ORDER?
A: You can track your shipment with the tracking number sent in your shipment confirmation email. Also, if you created a sanooer.com account you can check your order status and track your shipment in the my account area.
Q: HOW LONG DOES MY ORDER TAKE TO GET TO ME?
A: If you place your order, your order could ship out within 24 hours. Parts ordered must be in stock for the order to ship and transit times are as shown.
Q: IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?
A: Absolutely! Safeguarding your personal information is our top priority, and we've partnered with leading companies to ensure its security. Our website employs a variety of security measures and technologies to safeguard your personal data and credit card details from unauthorized access.
Q: ANY DISCOUNT FOR PARTNER?
A: If you have a local auto repair shop in the United States, or you need long-term or large quantities of auto parts, you can contact us and tell us the quantity you need, Then we can apply for a good discount for you. When you purchase more than three pieces on our website, free to ask discount.