Privacy policy

Privacy Policy
Sanooer operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sanooer is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

How We Collect Your Information

Sanooer collects information in several ways: information you provide directly, information gathered through your use of our Services (including Websites and Apps), and information obtained from third parties.
 
1. Information You Provide
We collect information that you choose to share with us. In some cases, we may require you to provide certain information—including "Personal Information"—to access specific features of our Apps and Websites, fulfill your requests, or use certain Services. For example, we may ask for your name, address, and payment card information when you make a purchase. Similarly, when you contact us with a question or comment, we may request your name, email address, or other contact details.
 
2. Information Collected When You Use Our Services
We collect certain information through your use of our Services, such as App and Website usage data and other generic information. This may include device information when you log in, access, or use our Websites and Apps. We also gather generic information related to how you use our Services (e.g., how frequently certain pages are viewed).

ⅰ.Location Information: We may request your location data to provide nearby store locations or enable certain App features. You may disable location tracking, but please note that some features may not function properly without it.

ⅱ.Aggregate Data: We may use generic, aggregated data related to your use of our Services.

ⅲ.Other: We collect generic network information to optimize Website and App functionality.

We may also use cookies, pixel tags, and similar technologies, as described above.
 
Certain information is collected when you use our Apps, which may not be collected when you use our Websites.

ⅰ.Device Information and Settings: We may collect information about the device used to access our Apps or Services. The Apps may adjust certain device settings to function correctly (e.g., disabling sleep mode while the App is in use).

ⅱ.Camera, Photos, and Media Files: To enable photo uploads, the Apps may require access to your camera, photo gallery, or other media storage.

ⅲ.Phone and Contacts: The Apps may request access to your device’s contacts or phone functions to place calls or read phone status and identity.

3. Information from Third Parties
We may also obtain information about you from third parties who help us provide our Services to you. For example, we may obtain information about your order or product return from our order fulfillment and delivery partners. We may also obtain some information from our marketing partners in order to inform you about products that we think you might be interested in. Finally, we may obtain information, including Generic Information and Business Information, that does not identify you directly, but which is used in a way that may transform the information into Personal Information.

 How We Use Your Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

ⅰ.Service Provision and Improvement.We use your personal information to deliver, customize, and enhance our Services. This includes performing contractual obligations, processing payments, fulfilling orders, maintaining your account and preferences, sending service-related notifications, facilitating shipping, returns, and exchanges, and enabling product reviews. We also analyze your interactions to create a personalized shopping experience and recommend products aligned with your interests.

ⅱ.Marketing and Advertising.Your personal information may be used to communicate marketing and promotional messages via email, SMS, or post, and to display relevant online advertisements based on your purchase history, cart activity, and other interactions with our Services.

ⅲ.Security and Fraud Prevention.We process your information to ensure account authentication, enable secure transactions, and detect, prevent, or address fraudulent, illegal, or harmful activities. We advise keeping your account credentials confidential to help us maintain a safe environment for all users.

ⅳ.Communication and Support.We use your information to provide customer service, respond to inquiries, and sustain an ongoing business relationship with you through effective and timely communication.

ⅴ.Legal and Compliance.We may process personal information to comply with applicable legal requirements, respond to lawful requests from government or law enforcement agencies, participate in civil or legal proceedings, and enforce our terms of service and policies.

How We Disclose or Share Your Information

 In certain circumstances, Sanooer may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

ⅰ.With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

ⅱ.With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .

ⅲ.When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

ⅳ.With our affiliates or otherwise within our corporate group.

ⅴ.In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Data Retention

Sanooer will retain your business and personal information only as long as necessary for the purposes outlined in this Privacy Statement. We will retain and use your information to comply with legal obligations, resolve disputes, enforce agreements, and for other commercial, retail, or marketing purposes.

Security of Data

Sanooer prioritize the security of your data but remind you that no internet transmission or electronic storage method is 100% secure. While we use commercially acceptable measures to protect your personal information from loss, misuse, and unauthorized access, alteration, disclosure, or destruction, we cannot guarantee absolute security. By using our Websites, Apps, and Services, you acknowledge the inherent limitations of internet data security and privacy.

We use third-party payment processors for transactions. Their processing is governed by their own privacy and security practices. Sanooer is not responsible for these third parties’ data security measures.

Our Policy on “Do Not Track” Signals under CalOPPA

We do not support Do Not Track (DNT). DNT is a setting in your web browser that signals you do not wish to be tracked. You can enable or disable DNT in your browser’s preferences or settings. We may track users’ online activities over time and across third-party websites or services. As noted, you can modify your browser’s settings to control tracking technologies.

Third parties may collect data related to you. We cannot control their responses to DNT signals or similar mechanisms. Their use of your data and compliance with DNT is governed by their respective privacy policies.

Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA), residents of California are afforded specific rights concerning their personal information. Sanooer will reasonably facilitate these rights, which include the ability to correct, amend, delete, or restrict the use of your personal data in accordance with applicable law.

These rights encompass the following:

ⅰ.Right to Access and Disclosure: You may request a copy of the personal information we hold about you, as well as details regarding its collection.

ⅱ.Disclosure of Direct Marketers: You have the right to request—free of charge—the categories and identities of third parties that have received your personal information for their direct marketing purposes. Please refer to the “Direct Marketers Disclosure” section for additional information.

ⅲ.Collection, Sale, and Disclosure Information: Upon verifiable request, you may receive:

·Specific pieces of personal information we have collected about you;

·Categories of personal information collected, sold, or disclosed for business purposes within the preceding 12 months;

·Categories of sources from which personal information was collected;

·The business or commercial purposes for collecting or selling personal information;

·Categories of third parties with whom we have shared, sold, or disclosed personal information.

ⅳ.Right to Opt-Out of Sale: Although Sanooer does not sell personal information, California residents retain the right to direct businesses not to sell their personal information under the CCPA.

ⅴ.Right to Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

ⅵ.Right to Data Portability: Where technically feasible, you can request the transfer of your personal information to another entity.

ⅶ.Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section. Note that we may need to verify your identity before processing your request.

Direct Marketers Disclosure

California residents may request information about how we share certain categories of personal information with third parties for direct marketing purposes. You have the right to request:

ⅰ.The categories of information disclosed to third parties for direct marketing in the previous calendar year;

ⅱ.The names and addresses of those third parties;

ⅲ.If the nature of the third party’s business is not clear from its name, examples of the products or services marketed.

To submit a request, please provide enough information to identify you as a California resident and a current California address for our response. Send your request in writing to the address below, including “California Privacy Rights Request” in the first line, along with your name, street address, city, state, and ZIP code. We are required to respond to one request per customer per year and only via the provided address or toll-free number.

Note that responses may be provided in a standardized format.

Third-Party Links

Sanooer’s Websites and Apps may contain links to third-party websites or services not operated by us. This Privacy Statement does not apply to those third-party sites, even if they are branded as or provided on behalf of Sanooer. We are not responsible for the security or privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our Services, including Websites and Apps, are intended for adult audiences and are not directed at anyone under the age of 18 (“Children”). Children under 18 may not use our Websites or Apps. If you are under 18, please do not attempt to register for or use any of our Services or provide any personal information.

We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we learn that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

Updates to This Privacy Policy

Sanooer may update this Privacy Statement from time to time. We will post any material changes on this page and update the modification date accordingly. We encourage you to review this page periodically for updates.

Submitting a Verifiable Request to Sanooer

California residents have the right to access, delete, or control the use, collection, and disclosure of their information. Sanooer will respond to verifiable requests—where we can confirm the identity of the individual making the request. Verifying your identity helps protect your information from unauthorized access.

You may submit a verifiable request through our website (see “How to Contact Us for CCPA Requests” below) or via other methods available on our Websites and Apps. We may ask you to provide information such as your name, address, and account details to verify your identity. Once verified, we will strive to fulfill your request promptly. Note that there may be situations where we cannot fulfill a request, such as when information is necessary to complete an order or comply with legal obligations. We will inform you if we are unable to fulfill your request.

If we are unable to verify your identity, we may not be able to honor your request.

California law permits consumers to appoint an “authorized agent” to submit verifiable requests on their behalf. To protect your security and privacy, we require written permission authorizing the agent to act on your behalf. We may also contact you directly to confirm the agent’s authorization. We will not share your information or honor requests if we cannot verify your identity or obtain your written permission.

Contact Us

If you have questions about this Privacy Policy, our practices, or your interactions with our site, please contact Sanooer at:

Website: http://sanooer.com

Instagram: Sanooer Autoparts

Email address: sanooershop@gmail.com