Refund policy
Return & Refund Policy
At Sanooer, we are committed to satisfying our customers, helping you solve problems, and updating your vehicles with our products
1. Order Cancellation
We accept order cancellations before the product is shipped. If you cancel the order, you will get a full refund. If the product has already been shipped, you will not be able to cancel the order.
2. Accepted Return Cases
（1）Return accepted if the item is defective, damaged upon received or missing items, wrong items, or incorrect & non-compatible packages sent, learn more at rule3, rule4.
（2）Return accepted for unsatisfactory, unopened & unused items within 30 days of your receiving, but it must comply with Rule 5, Rule 6.
（3）Return is not accepted when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc.
3. Return Confirmation Process
（1）Contact us at sanooershop@gmail.com to get a return shipping label, submit the order no, a clear picture or video, and shipping packaging to confirm your return is accepted.
（2）When returning your package, please make sure the item is in good condition with all accessories inside. (except for items defective, damaged, or missing upon receipt). Affix the return shipping label to the package, and ship it to the address our customer service sent you.
4. Receiving Defective or Damaged Products
If the item you have received is defective or damaged, contact our customer service for the first time and provide us with photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.
5. Receiving Incorrect or Incompatible Products
If the item you have received differs completely from the one you ordered or you got a non-compatible item with your device (the original description of the item on our site is wrong), please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days:
1.Photos or a video of the incorrect item;
2.Photos or a video showing the problem that occurred with this product;
Note: Due to different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.
6. Unsatisfactory with the Product
If you are not satisfied with your purchase, you can return a product within 30 days after you receive it to get a replacement or a refund of its price minus the 10% shipping fee and 5% packaging fee.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
7. 30-Day Unconditional Refund Guarantee for Unopened Products
Within 30 days of receiving the product, if you do not wish to keep the unopened product for any reason, you can contact us for a return and refund. Please note that the return shipping fee in such cases is the customer's responsibility and non-refundable.
The product must be unopened, unused, and in its original packaging to qualify for a refund.
8. Return and Compensation Process
·PayPal refunds may take up to 48 hours to process and appear in your account.
·Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Here are the steps to return:
1. Pack the goods into the original box, seal it, and send the pictures of the product barcode to us, ( the barcode is posted on the back of every item)
2. Contact us at sanooershop@gmail.com to get the return address
3. When the goods are sent out, give us the shipment tracking number in time.
4. Our warehouse receives the goods to confirm not damaged and intact and will refund you.
Thanks for your understanding.